Frequently Asked Questions

Creating beautiful spaces takes time, and we’re here to guide you every step of the way. We thoughtfully consider every decision to ensure it reflects your style, personality, and how you live. Typically, designing an average-sized room takes 1-3 weeks. Before any purchases, we’ll help you visualize the room — from layout and furniture to lighting, rugs, and wall treatments — so you feel confident and excited about the final result.

Project design fees are the industry standard and considered a best practice. A project fee eliminates hourly billing and invoice surprises. Our project fees have a cap of hours against the project just in case the scope of work changes (from time to time it happens, a living room design turns into a full blown we actually need the entire kitchen renovated). A designer’s professional talent, skills, resources, industry contacts, trade partners and practiced eye are what you have hired. Payment of the design fee at the start lets the designer know you are serious about your project and respect their professionalism, talent and time.

Budgets vary based on the scope of your project, your location, and your tastes. To get an idea of high/low budgets room by room please download our furniture budget document here.(undefined)

When you hire an interior designer, it us understood you will purchase through them. 99% of the time we are able to get you items at a below retail price. For all orders, 100% of the payment is required. Custom and Special Orders are exactly that, custom and special. As such, once the order is approved and submitted it is yours and cannot be cancelled or returned.

Timelines for receiving items can range from 5 days to 16 weeks. While most estimates are accurate, occasional delays can happen. Rest assured, we’ll keep you updated every step of the way.

Invoices will reflect both freight charges and local delivery charges. Freight is necessary when upholstery or case goods are shipped from a manufacturer and require a local receiver and dock. This is also the safest and most economical way to transport items over a great distance.

Our local receiver carefully inspects all freight shipments for damage, provides white glove delivery to your home and will not leave until each piece is placed in the proper location. Added bonus: they are really nice guys!

It is our policy and intention to do a one day installation. Our clients are encouraged to be away from the house that day so they can return home to the beautiful result. But remember, carpenters, painters and paperhangers will need to do their jobs in advance of furniture, rug and window treatment installations.

Fabrics and rugs require care. So, even if we have upholstery and rugs treated with top quality stain repellents, they will get dirty over time. Stain repellents are not bullet proof and cannot protect against oil based stains. New technology in stain repellent treatment is available at an additional cost. We will discuss treatment options, proper care and cleaning as we go along.

Absolutely! With years of experience, we’ve built strong relationships with trusted professionals like upholsterers, painters, carpenters, and more. These experts deliver exceptional quality and service at fair prices. When you work with us, you gain access to a network of reliable and talented specialists who share our commitment to excellence.

Designers love to mete out advice and share opinions - which is presumably why you hired us. We let you know when it makes sense to spend extra for quality and when choosing something more affordable is the better way to go. We can talk to the advantages of one fabric fiber versus another and the proper care. Do you have kids and/or pets? Do you cook often? Whatever your lifestyle, we will always have that at front of mind. In short, we’ve got your best interest at heart and want you to be head over heels when your project is complete.

While we always aim for perfection, sometimes things don’t go as planned. If an issue arises, we’ll handle it with clear communication, flexibility, and a positive attitude to find the best solution together.